Search, preview, and apply knowledge from across the platforms your team uses every day, without leaving Zendesk.
Search and preview past Zendesk tickets and articles, Jira issues, past Slack conversations, Google Drive and Confluence docs, and much more.
Utilize the power of AI with suggested answers, while maintaining the flexibility to instantly filter between platforms - because sometimes you know best.
Simply select the platform where you think an answer lives and Traitly will return relevant answers within the blink of an eye. All from the comfort of your Zendesk account.
Traditionally, it has taken up to six months for new customer-facing team members to get fully up to speed.
Dramatically reduce time-to-productivity for new team members by enabling them to instantly search across all your platforms and tap into your company's tribal knowledge in Slack.
Get fully set up within a matter of minutes. Yes, really.
Switching tabs, dealing with slow platform search, and a multitude of interfaces. Provide faster customer responses and build happier teams.
35% of case escalations happen because front-line teams cannot locate an existing answer. Empower teams on the front-line to solve more complex problems.
Enable your engineers to spend more time building great products, and less time answering repeated questions in noisy Slack channels.